Introduction

NextGen is committed to progressively making its digital services, online content and digital materials accessible, in accordance with the principles of the French General Accessibility Improvement Framework, known as RGAA, and the international WCAG standards.

This approach is part of NextGen’s quality policy, its commitment to inclusion and its ambition to provide services that are accessible to as many people as possible, particularly people with disabilities.

This multi-year plan defines the guidelines, governance, priorities and actions that NextGen will implement over the 2026-2028 period in order to improve the digital accessibility of its websites, content, forms, documents and digital interfaces.

Scope concerned

This plan progressively covers the following digital services:

NextGen’s institutional website:
https://www.nextgen.how/

The related contact pages and forms:
https://www.nextgen.how/contact-us-3-2/
 https://www.nextgen.how/contact-us-2/

The content published by NextGen on its website, including institutional pages, presentation pages, articles, forms, media and downloadable documents.

The digital materials used as part of NextGen’s services, including presentations, learning materials, PDF documents, forms and training content made available to clients or participants.

Any SaaS interfaces, digital tools or online spaces operated by NextGen, where these fall within the contractual scope of a service.

Digital accessibility governance

The digital accessibility approach is led by NextGen’s management as part of its quality policy and continuous improvement framework.

NextGen appoints a digital accessibility officer responsible for coordinating the actions set out in this plan, monitoring annual action plans, centralising accessibility-related requests and liaising with technical providers, content contributors and learning teams.

The digital accessibility officer works with the people responsible for quality, adaptation to disability situations, content production, learning design, website maintenance and, where applicable, the digital tools used as part of NextGen’s services.

General objectives 2026-2028

NextGen’s approach pursues five main objectives.

First, to structure clear digital accessibility governance, with an identified officer, a monitoring process and documented actions.

Second, to progressively assess the accessibility level of the digital services concerned, starting with the website and the most frequently used pages, particularly contact pages and forms.

Third, to correct the main identified non-compliance issues, giving priority to those that block access to information, navigation, content understanding or form use.

Fourth, to integrate digital accessibility from the design stage of new content, pages, learning materials and documents published by NextGen.

Fifth, to formalise the expected compliance elements, including the accessibility statement, the annual action plan, evidence of remediation and, where necessary, audit or assessment reports.

Implementation principles

NextGen adopts a progressive, pragmatic and documented approach.

Actions are prioritised according to their user impact, criticality, visibility and technical feasibility. Priority is given to essential elements: keyboard navigation, heading structure, text alternatives, contrasts, accessibility of forms, readability of content, downloadable documents and compatibility with assistive technologies.

New content produced by NextGen will progressively comply with accessibility best practices from the moment it is created, in order to avoid introducing new non-compliance issues.

Corrections will be tracked in an annual action plan, with a progress status, an owner, a deadline and evidence of completion whenever possible.

2026 programme

The year 2026 will be dedicated to structuring the approach, conducting the initial assessment and implementing the first priority corrections.

NextGen will formally appoint a digital accessibility officer, establish an initial inventory of the digital services concerned and launch a first accessibility assessment of the website, contact pages and forms.

This assessment will identify the main gaps against RGAA and WCAG requirements, then prioritise the corrections to be implemented.

NextGen will also formalise an initial accessibility statement for the assessed scope, indicating the observed level of compliance, any remaining non-compliance issues, non-accessible content and the contact channels available to users.

2027 programme

The year 2027 will be dedicated to extending the approach and continuous improvement.

NextGen will extend the assessment to other website content, downloadable documents, learning materials and digital content used in its services.

Teams and contributors will be made aware of best practices for producing accessible content, particularly for office documents, presentations, PDFs, forms, images, videos and learning content.

NextGen will also strengthen the integration of accessibility into its processes for publishing, redesigning, creating new materials and selecting digital tools.

2028 programme

The year 2028 will be dedicated to consolidating compliance and embedding the approach over time.

NextGen will conduct a new assessment of the main scope, update its accessibility statement and prepare a review of the 2026-2028 multi-year plan.

This review will identify progress made, remaining actions, any difficulties encountered and priorities for the next plan.

Training and awareness

NextGen will progressively raise awareness among its employees, contributors and content producers regarding digital accessibility issues.

This awareness-raising will cover, in particular, content structure, correct use of headings, drafting of text alternatives, document readability, contrasts, accessibility of links, design of understandable forms and production of accessible learning materials.

Handling user requests

NextGen will provide a contact channel enabling users to report any difficulty accessing digital content or services.

Requests received will be reviewed by the digital accessibility officer, then referred to the appropriate person or provider. Where possible, an alternative solution or a correction will be proposed.

Monitoring and publication

This multi-year plan will be published on NextGen’s website.

It will be accompanied by an annual action plan, updated according to the progress of actions, assessments carried out, corrections implemented and changes to NextGen’s digital scope.

Digital Accessibility Action Plan 2026

Objective of the 2026 action plan

The 2026 action plan aims to initiate and structure NextGen’s digital accessibility approach. It covers governance, the initial diagnosis, the first corrections, documentary formalisation and contributor awareness.

2026 actions

AreaActionOwnerDeadlineExpected deliverable
GovernanceFormally appoint a digital accessibility officerNextGen ManagementQ2 2026Internal appointment of the officer
GovernanceDefine the process for monitoring digital accessibility-related requestsAccessibility OfficerQ2 2026Documented handling process
ScopeCarry out an inventory of the digital services concernedAccessibility OfficerQ2 2026List of pages, forms, materials and tools concerned
AssessmentLaunch a first RGAA/WCAG assessment of the NextGen website and contact pagesAccessibility Officer with provider or web teamQ3 2026Assessment report or diagnostic grid
AssessmentIdentify priority non-compliance issuesAccessibility OfficerQ3 2026Prioritised list of corrections
CorrectionsCorrect blocking issues related to navigation, headings, links, contrasts and formsWeb team or technical providerQ3-Q4 2026Corrections deployed to production
ContentCheck text alternatives for essential imagesContent teamQ3-Q4 2026Key images documented or corrected
FormsCheck the accessibility of form fields, labels, error messages and submit buttonsWeb team or technical providerQ3-Q4 2026Forms corrected
DocumentsIdentify priority PDF documents or downloadable materialsContent / Learning teamQ4 2026List of priority documents
DocumentsMake the most frequently used documents accessible or provide an accessible alternativeContent / Learning teamQ4 2026Corrected documents or alternative versions
AwarenessRaise awareness among internal contributors on digital accessibility best practicesAccessibility OfficerQ4 2026Awareness session or internal guide
DocumentationPrepare an initial accessibility statement for the assessed scopeAccessibility OfficerQ4 2026Accessibility statement published or ready to publish
PublicationPublish the multi-year plan and annual action plan on the NextGen websiteManagement / Web teamQ4 2026Pages published on nextgen.how

2026 correction priorities

The 2026 corrections will focus primarily on the most visible and structurally important elements for users.

The first priority concerns the accessibility of contact forms, so that users can contact NextGen without obstacles related to navigation, input fields, labels or error messages.

The second priority concerns page structure, including heading order, information hierarchy, link relevance, navigation consistency and compatibility with assistive technologies.

The third priority concerns visual readability, including contrasts, text size, spacing, distinction of interactive elements and button clarity.

The fourth priority concerns non-text content, including informative images, visuals, icons, videos and downloadable documents.

Monitoring indicators

NextGen will monitor the following indicators:

Indicator2026 target
Digital accessibility officer appointedYes
Inventory of digital scope completedYes
Initial RGAA/WCAG assessment completedYes, at least for the website and contact pages
List of priority corrections establishedYes
Critical corrections implementedYes, subject to technical feasibility
Accessibility statement preparedYes
Multi-year plan publishedYes
Annual action plan publishedYes
Contributor awareness completedYes