Clarifying roles and processes to strengthen organisational performance - Kaizen

An urgent need to clarify roles and responsibilities and to optimise processes was identified.

The current organisation lacks cross-functionality and clarity, which creates confusion and reduces efficiency

We first proposed an immersion seminar to discover the concepts and existing practices of role-based management. We then rolled out a multi-step approach, after setting up a successful pilot:

Short and medium term:

• Install role-based management
• Clarify roles, responsibilities and accountabilities, starting with the Marketing team.
• Set up agile rituals and governance to support cross-functionality without creating disorder.
• Establish a writing culture to ensure transparency and continuity.
• Improve operational efficiency by reviewing and optimising processes.

Long term:

Train the teams in project management methods, objectives and key results, and governance, in order to effectively implement the purpose and maintain continuous improvement.