Deploying a leadership culture aligned with the company's mission

KPMG's Chair, Executive Board and COMEX wanted to:

• Define a new leadership culture
• Improve the perception of the firm's partners, directors and staff.

The firm's move to a “purpose-driven company” (société à mission) had to be accompanied by an alignment of lived behaviours with KPMG's values, beliefs and purpose.

The project began by supporting the Executive Board in defining roles and responsibilities, followed by drawing up the strategic and HR plan. Then the COMEX and the 650 partners were involved, before extending the plan to the 15,000 employees. The action plan aimed to structure the organisation through regular meetings (Executive Board and COMEX) and strategic initiatives focused on leadership, transformation and engagement.

The transformation plan includes setting up rituals and working groups, as well as client interviews to adjust perceptions. The emphasis is on talent development and innovation. The project also includes engagement and recognition initiatives, supported by performance indicators and continuous adaptation according to the results.